Shipping confirmation

Shipping confirmation

Where our couriers are able to provide details, we will send you a shipping confirmation with details on the courier used and the tracking details for that courier. This email will be sent either the working day before shipment or on the day of shipment. 


Please check in your spam folder of your email if you have not received this.


Please also note that due to courier/supplier information, we are not always able to supply this.

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